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Motivating service & sales staff

Service and sales who are at the frontline have to face constant customer attacks that weakens their morale to serve.

This program is design to help organizations develop a strong peer support system that motivates the frontline staff to serve the customers better, thus, increasing the company's sales turnover and profitability.


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Service Productivity

To stay competitive one should look beyond getting high score in customer satisfaction and move into managing customer profitably.

The truth about customer satisfaction is not how you can make customer happy but rather how to keep them from being unhappy with you.
 
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